FAQ
Welcome to the Frequently Asked Questions. This section was designed to help you find the answers to questions commonly asked. If you can't find the answers you want to the questions you have, you can call the office at
(931) 738-3383.
Call the clinic of your choice at least two days in advance of when you would like an appointment for a non-urgent visit. Have your current personal and insurance information ready for the receptionist to take over the phone. Please give her the reason for your visit to the doctor. Be sure to write down your appointment time. Please come at least 15 minutes prior to your appointment to complete any paperwork that may be required. If the physician has no available appointments at the time you wish to be seen you will be offered the option to see one of our other providers if appointment times are open. If you have an urgent visit please contact one of our clinics as early as possible. We will always offer you the first available appointment to meet your health care needs. Return to questions list
If you are a new patient at our clinic you need to arrive at least 20 minutes prior to your scheduled appointment time. Insurance information, general patient information and HIPAA paperwork are all required at your first visit.
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You are responsible for keeping your prescriptions current. You are also responsible for scheduling an appointment prior to your prescription medication expiring or having no refills unless otherwise informed by your medical provider. It is NOT our policy to fill your prescriptions upon notification from your pharmacy. It is your responsibility for keeping track of when you need refills and scheduling an appointment to review your medication as part of your routine health care needs. All patients are required to complete a medication refill form or calling for refilling prescriptions. Forms may be picked up and completed at either location or you may visit our patient forms page of this website where this form can be printed and dropped off at either location. Be sure to complete this form allowing two business days for your medication to be called in to the pharmacy. All patients should check both the refill date and the number of refills left on the prescription prior to completing the medication refill form. If no refills are left, please contact our office and let them know. You will more than likely need to be seen and medications reviewed prior to renewing current medications. You may also call and leave a refill request along with your name with the phone nurse. Please allow two business days for processing. Phone calls requesting "same day" refills may be denied for non-life threatening medications (this includes controlled substance medications). ALWAYS ALLOW TWO BUSINESS DAYS TO HAVE YOUR PRESCRIPTIONS REFILLED. Never call at the end of the business day for a refill request. Every patient is expected to see a provider once a year, or as directed to refill a prescription.
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If you cannot make your scheduled appointment, please call our office at least one hour prior to your appointment time to cancel. If you have an emergency, please call our office at your earliest opportunity and inform the front desk of the situation and reason for not making your appointment. Missed appointments results in unnecessary backlog for other patients needing to be seen. Missed appointments with no cancellation are noted in the patient’s chart. Three no-shows for previously scheduled appointments can result in discharge from the practice.
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Effective July 1, 2009 if you do not call and cancel an appointment at least 1 hour prior to your scheduled appointment time you may be charged a $10.00 reschedule fee. This fee must be paid before another appointment will be scheduled.
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When you receive a billing statement please pay it promptly. If you need to make payment arrangements for paying your account balance you may contact our billing office or stop by anytime during business hours M-F, 8-5. If you believe you received a billing statement in error please contact our billing office immediately. Non-paid account balances with no response to our billing department can result in your account going to a collection agency.
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If you need a copy of your medical records or your records sent to another provider please contact our Medical Records department and complete the appropriate release forms. Request for a relative’s records will only be released if permission is noted in the patient’s record and appropriate release of protected health information documentation is signed.
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